Reference

How We Protect Your Personal Data

panahbet collects only what we need to run your account, process deposits through DANA, OVO, GoPay and QRIS, and keep your transactions secure — nothing more.

Data collected only for account purposesDANA, OVO, GoPay & QRIS transaction recordsAES-256 encryption on all stored dataRight to request data deletionIndonesia-based support for privacy queries

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What Data We Collect and Why

panahbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with panahbet, we collect your name, email address, mobile number, and the deposit method you select — whether that is DANA, OVO, GoPay or QRIS. We log each transaction reference so that disputes can be resolved promptly and your withdrawal history

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stays accurate. Device identifiers and session data are stored temporarily to detect unusual login patterns. We do not sell your data to third parties, and we do not share payment references with advertisers. Access to your stored data is limited to staff who need it to
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process your account activity. Retention periods depend on local law and typically run for five years after your last transaction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you want to review, correct or erase data tied to your account, our privacy team is available seven days a week from 08:00 to 24:00…

DATA HANDLING STANDARDS

How We Keep Your Account Data Safe

Security measures at panahbet are applied at the account level, the payment layer and the server infrastructure.

End-to-End Encryption

All data in transit between your device and our servers uses TLS 1.3. Stored records, including DANA and OVO payment references, are encrypted with AES-256 so raw account details are never exposed in plain text.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. We do not use advertising cookies. You can manage or disable cookies through your browser settings at any time without losing your account access.

Account Security Steps

We require email or SMS verification at login when a new device is detected. If you notice an unrecognised session in your account history, contact live chat immediately and we will lock the session and review recent GoPay or QRIS activity.

Data Retention Periods

Transaction logs are kept for five years after your last activity, as required where local law permits. Profile data is deleted within 30 days of a confirmed account-closure request, after any outstanding withdrawal is settled.

Third-Party Data Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS — strictly to execute your transactions. No marketing partners, data brokers or advertisers receive your personal information under any circumstance.

Your Right to Request Changes

You may request a copy of everything we hold, ask us to correct inaccurate details, or ask us to erase your record. All requests go through the in-account form or live chat and receive a written confirmation within 72 hours.

Your Privacy Questions, Answered

The questions below cover what Indonesian account holders ask most often about how panahbet handles personal data, payment records and account security. If your question is not here, open live chat between 08:00 and 24:00 WIB for a direct answer.

We collect your name, email, mobile number and ID verification details. Once you make a deposit, transaction references from DANA, OVO, GoPay or QRIS are added to your record. We do not collect data beyond what is needed to run your account.

Each payment reference is encrypted with AES-256 and stored on servers accessible only to our finance and compliance staff. We retain these records for five years where local law permits, then delete them following a secure data-destruction process.

Yes. Log in, go to Account Settings and select Privacy & Data, then choose the data-access option. We will compile and send a full copy to your registered email within 72 hours of receiving your verified request.

Submit a deletion request through the in-account form or via live chat. After verifying your identity and settling any pending withdrawal, we delete your profile data within 30 days. Transaction logs are retained where local law requires.

No. We share payment data only with DANA, OVO, GoPay and QRIS processors to complete your transactions. No advertising networks, data brokers or other third parties receive your personal information under this privacy policy.

We use session cookies for login continuity and performance analytics cookies. Advertising cookies are not used. You can disable non-essential cookies through your browser settings; this will not affect your ability to log in or make deposits.

Contact our privacy team via live chat (08:00–24:00 WIB) or email. We will acknowledge your complaint within 24 hours and provide a written resolution within 14 business days. Eligibility for certain remedies depends on local law.

How We Protect Your Personal Data

Reach Us About Your Privacy Rights

How We Keep Your Account Data Safe

End-to-End Encryption

Cookie Policy

Account Security Steps

Data Retention Periods

Third-Party Data Sharing

Your Right to Request Changes

Your Privacy Questions, Answered

01 What personal data does panahbet collect when I open an account?

02 How does panahbet store my DANA or GoPay transaction history?

03 Can I request a copy of all data panahbet holds about me?

04 How do I ask panahbet to delete my account data?

05 Does panahbet share my data with advertisers or third parties?

06 What cookies does panahbet use and how can I control them?

07 Who can I contact if I believe my privacy rights have been violated?

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